An AMC that only answers the phone when a PC is already dead is just a call-out with a yearly invoice. For offices and small plants in Nalagarh we treat AMC as a short preventive visit plus a named person who can still come on a working day.
Inventory before the first visit
How many desktops, laptops, printers and a line for the server or NAS if you have one. Without that list, “all PCs are under AMC” turns into an argument in month eleven.
What we actually do on a visit
- Disk space, failed Windows updates and obvious malware prompts
- Printer queues, toner and a quick check that the share still prints from accounts
- Backup job last-success date — not “backup software is installed”
- UPS batteries and dusty filters on machines that sit near the shop floor
Call-outs that should be in writing
Response window (same day vs next working day), what is included versus a spare-part charge, and whether Tally or line-side PCs jump the queue. If that is only verbal, it will be forgotten at year end.
What AMC is not
It is not a licence to skip licences, and it is not a rewrite of custom software. Those sit with KC Softwares or your ISV. AMC keeps the machines and the network they sit on usable.
Need a visit scheduled? See Services or send a note via Contact.